We strive to provide high-quality digital download products to our customers. However, if you encounter any issues with your download, please let us know as soon as possible so that we can assist you in resolving the problem.

Refunds will only be issued in the following circumstances:

  1. The download is damaged or corrupted and cannot be accessed or used.
  2. The download is not working as intended and cannot be fixed.
  3. Soundbanks customer support has failed to resolve your issue.

Please note that we may require additional information from you to process a refund. Refunds will be issued within 14 days of the request.

To request a refund, please contact our customer support team at help@soundbanks.io and provide the following information:

  • Your name and email address
  • Order number
  • A description of the issue you are experiencing
  • Any additional information that may be relevant

We reserve the right to refuse refunds if we determine that the issue is not related to the quality of the product or if the refund request is made outside of the specified timeframe.


We only replace libraries if they are defective or damaged. If you need to exchange it for the other library, send us an email at help@soundbanks.io or live chat with an agent

Need help?

Contact us at help@soundbanks.io for questions related to refunds and returns.